MedMe Health

Introduction to Our AI-Powered Clinical Search Tool (Beta)

This article describes the changes to the immunizations & injections appointment-type on MedMe

Immunizations & Injections (I&I) - Updates Aug 2024

Set up a clinic. Set the clinic schedule, modify details, customize appointment messaging, and manage scheduling links.

Pharmacy Clinics

Set Minimum and Maximum Booking Windows to control pharmacy appointment availability for vaccines, injections and services.

Configuring Your Booking Window Settings

Raven Smith

Taher Rehmanji

Deanna Lo

Flu, Waitlists, COVID, Minor Ailments, Virtual Care, Custom Appointments, Daily Workflows

Navigating MedMe Features

How BC Pharmacists can use MedMe this Flu Season

British Columbia 2024 Flu Playbook 💉🗓️

Webinar recording to ensure you are prepared for the upcoming flu season

Flu 2023 - Webinar Recording  🖥️

What to do when not enough high-dose flu vaccines are available for patients.

Navigating low supply of High-Dose Flu Vaccine

Use the service flag feature to ask patients if they are interested in additional services and pharmacy offerings

Patient Interest Flagging

This article shows how to enable Multi-Service Booking, outlines setup steps, and patient flow for booking two services in one appointment.

How to Use Multi-Service Booking in MedMe

A copy of the email sent to stores last week.

[Email Update] Important Changes for Flu Season

[Email Update 2] Important Changes for Flu Season

Set Up Basic Custom Appointments

How to use Mass Booking Links to invite existing patients to book flu shots or other appointments.

How to Use Mass Booking Links to Invite Patients in Bulk

A complete playbook on how to win the Flu season 2025 for all MedMe pharmacies.

Flu Playbook 2025: Guide for Pharmacies

Ramin Shokrizadeh

Nick Hui

How to easily Mass Upload all your appointments for the day into COVax and reduce manual entry of data

COVax Mass Upload

How to retrieve the required reporting fields for the new ACPIP reporting requirements

ACPIP Reporting Requirements (Mar 25)

How to update your appointments for COVID XBB.1.5 variant vaccines

October 2023 Update: COVID-19 Monovalent XBB Vaccines

COVID-19 Vaccines - Updates August 2024

This collection outlines the 3 main steps in using MedMe's COVID-19 Vaccine module. Please read the "Workflow Guide" before diving into the individual functions.

The COVID-19 Vaccine Guide

To help prioritize the patient list and help prevent overbooking.

Waitlist Setup and Management

Waitlist: Managing Patients and Sending Booking Links

Configure settings to ensure patients can schedule appointments or join the waitlist.

Appointment and Waitlist Visibility for Patients

Waitlists

Three ways a pharmacist can directly schedule or book an appointment with a specific patient

Pharmacy Initiated Appointments

Completing Patient Documentation

The Effective Use of the "No Show" Status Change

Managing Patient No-Shows

Downloading CSV of Patients with Appointments

How to print all of your consent forms in bulk every day

Paper Flow: Printing Half-Filled Consent Forms

Mass message patients with appointments or on the waitlist.

Mass Message or Email Patients

A quick guide on how to upload documents from the computer onto Kroll for purposes such as medication review billing and reimbursement.

Kroll Document Upload Guide

Create, edit, delete, and merge Patient Profiles

Patient Profile Management

How to use the "Merge Patient" feature to combine two patient profiles together

Merging Patient Profiles

Want to document an appointment done a week ago or a walk-in patient today? Conduct the appointment now!

Start Appointments Instantly With Conduct Now

Save time in your admin workflow by batch scanning complete screening/consent forms into your PMS!

How to Scan Paper Forms into your PMS

The Day of: Documentation

Print appointment schedule with patient's name, date of birth, date of appointment, appointment type, and contact number on a PDF.

Printing a Daily Appointment Schedule

Wondering how to send your patient a rescheduling link, how to cancel a consultation and more?

Changing Your Patient's Consultation Status

Need to move over patients from MedMe to PioneerRx for reduced data entry? Follow this quick guide.

Importing patients into PioneerRx

Learn how to use new tools that simplify prescription needs for RSV and Shingles vaccines at your pharmacy.

How to Use the New Prescription Support Tools for RSV & Shingles Vaccines

Daily Pharmacy Workflows

This article provides a detailed guide on the features of Minor Ailments in the MedMe system.

Workflow Guide: Minor Ailments

Commonly asked questions about Appointment Types, Integrations, and Provincial access to the Minor Ailments module.

Minor Ailments FAQs

A guide on managing multiple PDFs within each patient appointment.

Minor Ailments Multi-File Management

Step-by-step support on clinical decision-making and prescribing for pharmacists.

Minor Ailments Integrations: RxConsultAction by Vigilance Santé

Minor Ailment Appointment Types by Province

Clinical decision support for minor ailment assessments and prescribing

Minor Ailments Integration: MAPflow

Minor Ailments Module

A step-by-step guide for running shingles, HPV, RSV, and other vaccine campaigns with the I&I module!

Immunizations and Injections (I&I)

Send Custom Emails

How to setup and use the vaccine toggle functionality within the I&I module

I&I Module - Vaccine Toggle

Appointment data, graphs, exporting appointment statistics

Reports Feature

Send Scheduling Link to Patients by Email and/or Text (SMS)

A guide on how to facilitate rescheduling appointments en-masse.

Mass Appointment Rescheduling

Adding RSV to Immunization & Injection Appointment

How to create custom appointment types with tailored documentation

Appointment Types with Custom Documentation

Support patient outcomes while maximizing billable services through a flexible, guided diabetes care experience.

Delivering Diabetes Care with MedMe’s Diabetes Module

Feature Workflows

A brief overview of advised practices for pharmacists providing virtual care through video consultations.

Virtual Care Best Practices

A quick guide to help get started with scheduling and conducting virtual appointments on MedMe

Virtual Care: Video Call Guide

Can't access the video call? The most common reason is the browser has blocked access to the camera and microphone.

How to Unblock Camera and Microphone Access During a Pharmacy Video Call

If a laptop (i.e. Surface Pro) has 2+ cameras, the default camera may need to be switched to correctly show the video.

Setting the Default Camera for Computers with Multiple Cameras

See how to unblock Camera and Microphone access for various browsers

Troubleshoot - Can't Enter Video Call

Virtual Care 

This article explains how to use AI Scribe to automatically fill out documentation during a consultation.

AI Scribe – Automatic Form Filling

This article explains how to use AI Scribe to automatically generate SOAP (Subjective, Objective, Assessment, and Plan) notes.

AI Scribe – SOAP Notes Documentation

Having trouble with your microphone showing “Unable to Record” in MedMe’s AiScribe? Here’s a simple guide for enabling microphone access:

AI Scribe - Enabling Microphone Access (Guide)

AI Scribe – Frequently Asked Questions (FAQ)

These instructions guide you through setting up the Logitech Yeti Nano USB Microphone for AI Scribe in pharmacy settings.

Yeti Nano Microphone Setup Instructions for AI Scribe in Pharmacies

AI Scribe - AI Clinical Assistant Appointment Types by Province

AI Scribe – Quick Actions

Follow the steps below to simplify documentation and ensure timely provider communication.

AI Scribe: Fax Notification to Healthcare Provider (Simple & Complex)

AI Scribe - Add more context for form filling with 'Import data'

Articles to support our AI Scribe product

Clinical Assistant & AI Scribe

A step-by-step guide on how to conduct PCR Test for Travel appointments

COVID PCR Test for Travel Module Workflow Guide

Streamlines the process for pharmacies to offer personalized travel consultations to patients.

Travel Consultation Appointment

An overview of the Travel Health Program: what it means for your pharmacy and how to take full advantage of it.

How to Launch the Travel Health Program at Your Pharmacy

How pharmacists can deliver pharmacy-led travel health consultations using MedMe’s Travel Consultation Module. Outlines how the module supports patient intake, vaccine screening, documentation, prescribing & administration.

Delivering Travel Health Services with MedMe’s Travel Consultation Module

Sayna Saqafi

Find workflows, pharmacist education, and resources for offering travel consultations; including setup, documentation, and guidance.

Travel Health

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