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AI Scribe: Enabling Microphone Access (Guide)

Having trouble with your microphone showing “Unable to Record” in MedMe’s AiScribe? Here’s a simple guide for enabling microphone access:

Written by Raven Smith

Chrome Users

  1. On the top left, Select next to the URL

  2. Select Microphone

  3. Select “Allow on every visit”

  4. Reopen the AiScribe form

Check your microphone input

If your microphone is not picking up noise, try to switch your microphone inputs. If your desktop has a built-in microphone, that is recommended.

  1. At the top right, select More > Settings

  2. Select Privacy and security > Site settings

  3. Under “Permissions”, select Microphone

  4. Select your preferred microphone from the list

Allowing tab / system audio sharing

If you use the Microphone + system audio option, your browser also asks permission to share your screen or a tab when you start recording. In that prompt:

  • Choose the tab or window the patient’s call is playing in.

  • Turn on the “Share tab audio” (or “Share system audio”) checkbox before you confirm — this is what lets AI Scribe hear the patient’s side.

  • If you don’t turn this on, only your microphone is captured.

Window/Entire Screen Setting

Tab Audio Setting

Use headphones during these sessions to prevent echo on the transcription.


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