MedMe is a web-based platform designed to streamline pharmacy workflow and enhance the patient experience. It offers two interfaces:
Pharmacist-Facing Platform: A comprehensive suite of tools for scheduling, documentation, and workflow management (e.g.,
xxxx.medmeapp.com).Patient-Facing Web Portal: Patients can book clinical services online using the pharmacy's specific booking URL (e.g.,
xxxx.medmeapp.com/schedule).
This guide will walk you through the essential steps to get started with MedMe and maximize its benefits for your pharmacy.
Table of Contents
Onboarding
Welcome to MedMe! Your pharmacy's MedMe environment is now live.
To begin:
Log in to the Pharmacist Dashboard
Use the login credentials provided in the welcome email.
Refer to the article: Getting Started - Links and Logins.
Create User Accounts
Add all staff members who will use the platform.
See article: Creating and Adding New Users.
Complete the Product Tour
This interactive walkthrough highlights the platform's key features.
Complete the Checklist
Located in the lower-right chat widget under the Tasks tab.
Reminder: Completing the checklist ensures all essential setup steps are finished.
Other Helpful Resources:
Dashboard
The Dashboard is the first screen shown upon logging into MedMe. It provides an overview to help pharmacy teams streamline daily workflows.
Key features include:
Upcoming appointments
Walk-in patients (if applicable)
Current date and time
Statistics on upcoming events, such as appointment counts and new bookings
Depending on the pharmacy setup, it may also allow mass actions such as:
Batch printing forms
Performing batch updates
Patients
The Patients tab displays all patient profiles in the system.
Reminder: The first time this tab is accessed, it will be empty but you can easily add new patients.
To add a new patient:
Click Patients on the left navigation tab.
Select Add New Patient in the top-right corner.
Fill out required patient fields such as name, date of birth, and address.
Tip: Import your patient roster from your pharmacy PMS to get started right away!
Set Up Your Calendar and Appointment Availability
Set Up Calendars
Ensure calendars align with pharmacy operating hours and service availability.
See article: Setting Up Calendars.
Configure Appointment Availability
Define when appointment types can be booked.
Refer to: Appointment Availability Settings.
Manage Appointment Durations
Customize duration per appointment type.
See article: Managing Appointment Durations.
Other Helpful Resources:
Reminder: Appointment types must be assigned to a calendar for bookings to occur.
Going Live with MedMe
Enable Public Intake: Allow patients to book themselves in for appointments. See this article: Enabling Public Intake and Patient Self-Scheduling
Share Your Booking Link: See this article: Going Live with MedMe
Adding Appointments from the Pharmacy Side: See all three walkthroughs here: Pharmacy-Initiated Appointments
💡 Need additional support? We're here to help via any of these channels:
Live Chat: Available from your MedMe system homepage.
Help Center: Access articles, videos, and step-by-step guides.
Email for support: Contact care@medmehealth.com.
We encourage you to utilize these resources whenever you need support. Our team is always here to assist you and ensure you feel confident using MedMe to deliver value to your patients.