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Welcome to MedMe: A Comprehensive Guide for New Pharmacies
Welcome to MedMe: A Comprehensive Guide for New Pharmacies

This comprehensive guide provides a step-by-step walkthrough for new pharmacies to effectively utilize the MedMe platform.

KC avatar
Written by KC
Updated over 3 months ago

MedMe is a web-based platform designed to streamline your pharmacy workflow and patient experience. It offers two sides:

  • Pharmacist-Facing Platform: Pharmacists have access to a comprehensive suite of tools for scheduling, documentation, and efficient workflow management (xxxx.medmeapp.ca).

  • Patient-Facing Web Portal: Patients can visit your pharmacy's specific URL (xxxx.medmeapp.ca/schedule) to book clinical services online.

This guide will walk you through the essential steps to get started with MedMe and maximize its benefits for your pharmacy.

Table of Contents

  1. Onboarding

  2. Set Up Your Calendar and Appointment Availability

  3. Going Live with MedMe

  4. Join The MedMe Community

Onboarding

Welcome to MedMe! Your MedMe environment is now live.

To get started, follow these steps:

  1. Log in to your Pharmacist Dashboard: Use the login credentials provided in your welcome email. See guide: Getting Started - Links and Logins

  2. Create user accounts: Create user accounts for each staff member who will be using the platform. See article: Creating and Adding New Users

  3. Complete the Product Tour: This interactive tour will introduce you to the key features of the MedMe platform.

  4. Complete the Checklist: The checklist will ensure you've completed all essential setup tasks. You can find this within the lower-right chat widget under the Tasks tab.

  5. Other Helpful Resources:
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Set Up Your Calendar and Appointment Availability

  1. Setting Up Calendars: The first step is to ensure your calendars are set up correctly. Please review the following article: Setting Up Calendars

  2. Setting Up Appointment Availability: Please review this article to ensure appointment types are configured correctly: Appointment Availability Settings

  3. Manage Your Appointment Durations: Set custom appointment durations to fit your needs. Learn more: Managing Appointment Durations
    ​

  4. Other Helpful Resources:
    ​

Going Live with MedMe

  1. Enable Public Intake: Allow patients to book themselves in for appointments. See this article: Enabling Public Intake and Patient Self-Scheduling

  2. Share Your Booking Link: See this article: Going Live with MedMe

  3. Adding Appointments from the Pharmacy Side: See all three walkthroughs here: Pharmacy-Initiated Appointments

Join the MedMe Community on Canny

Be part of the MedMe community on Canny! Share your ideas, ask questions, and provide feedback to help shape the future of the platform.

  • Post in the Discussion Forum: Engage with other MedMe users and discuss topics related to the platform, best practices, and more.

  • Request Features: Suggest new features or improvements that you'd like to see in MedMe. Your input is valuable in helping us enhance the platform for everyone.

  • MedMe Product Updates: Stay informed about the latest platform updates and insights.

By joining the Canny community, you'll be able to directly contribute to the development of MedMe and connect with other users who share your experiences.


💡 Need additional support? We're here to help via any of these channels:

  • Live Chat: Available from your MedMe system homepage.

  • Help Center: Access articles, videos, and step-by-step guides.

  • Email for support: Contact care@medmehealth.com.

We encourage you to utilize these resources whenever you need support. Our team is always here to assist you and ensure you feel confident using MedMe to deliver value to your patients.

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