This article explains how to enable or disable Public Intake in MedMe. It covers the steps to allow patients to self-schedule their own appointments.
Table of Contents
What Is Public Intake?
Public Intake allows patients to book appointments directly through the MedMe platform.
This feature is useful for:
Flexibility in service offerings
Managing seasonal demand (e.g., flu shots)
Resource and workflow planning
Prioritizing specific services
How to Enable or Disable Public Intake
Click the ellipses (three dots) on the left-hand panel.
Select Settings.
Click on the Appointment Types tab.
Choose the Appointment Type that needs to be adjusted.
Under General toggle Enable public intake ON to allow patients to self-schedule.
Please Note: If appointment types are not visible to patients after enabling Public Intake, ensure that availability is correctly set up for these appointment types.
Tip: Public intake settings can be updated in bulk instead of configuring each appointment type individually, helping save time when managing multiple appointment types. For more information on how to use Batch Update please see: https://helpcenter.medmehealth.com/en/articles/7184383-how-to-use-batch-update-settings-in-medme
Please Note: To confirm if the appointment type is visible or no longer visible to the public, navigate to your booking page (YOUR_BANNER.medmeapp.com/schedule) after logging out of your MedMe account or using an incognito window, then verify the change has been applied successfully.
Important Notes About Public Intake and Waitlist
Warning: If the Waitlist Appointments toggle is enabled for an appointment type, patients will not be able to self-schedule.
Instead, they will be added to the waitlist and notified when appointments become available.
Have Questions?
Email care@medmehealth.com or message us via live chat for further assistance or module inquiries.
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