Table of Contents
What is Multi-Service Booking?
Multi-Service Booking allows patients to schedule dual appointments—such as a Flu Shot and COVID-19 Vaccine—at the same time through the Booking Portal.
Tip: This is commonly used for flu and COVID-19 co-administration clinics.
Previously, Patient Interest Flagging allowed patients to express interest in multiple services, but required manual intervention from a pharmacist. Multi-Service Booking eliminates this step by allowing self-scheduling of both services if configured correctly.
Patient Experience
When Multi-Service Booking is enabled:
Patients can select a primary service and are automatically prompted to add a second eligible service.
A second confirmation step appears before the booking is finalized.
Warning: This feature only works if Public Intake is enabled for both appointment types.
How to Enable Multi-Service Booking
To allow patients to co-book services like Flu and COVID-19:
Go to the Settings tab then to Appointment Types.
Select the Flu Appointment type.
Ensure Enable Public Intake is toggled ON.
Repeat for the COVID Appointment type.
Once enabled for both, MedMe will automatically surface co-bookable options to patients during self-scheduling.
Please Note: No additional setup is needed beyond turning on Public Intake for both appointment types.
Rescheduling a Multi Service Booking as a Pharmacy team member
Pharmacy team members can reschedule or cancel parts of a Multi Service booking appointment without canceling the whole appointment.
Click on the appointment in the Calendar or the Patient File
Select Reschedule from the dropdown menu in the appointment details.
Choose one or more services to reschedule from the list provided.
Select a reason for rescheduling.
Choose one of the following:
Select a new time slot directly from the calendar, or
Send the patient a Scheduling Link to rebook at their convenience.
Canceling a Multi Service Booking as a Pharmacy team member
Click the appointment in the Calendar or Patient File.
Click Cancel from the dropdown menu in the appointment details.
Use the checkboxes to select the service(s) to cancel.
Please Note : The patient will receive confirmation of the reschedule or cancellation.
Rescheduling a Multi Service Booking as a Patient
Patients can reschedule parts of a Multi booking appointment without canceling the whole appointment now :
Open the confirmation email for the appointment.
Click Reschedule.
Use the checkboxes to select the service(s) to reschedule.
Enter a reason for rescheduling.
Select a new date and time from the available calendar slots.
Click Continue to confirm the new appointment time.
Canceling a Multi Service Booking as a Patient
Patients can cancel parts of a Multi booking appointment without canceling the whole appointment now :
Open the confirmation email for the appointment.
Click Cancel.
Use the checkboxes to select the service(s) to cancel.
Enter a reason for cancellation.
Confirm the cancellation to finalize the changes.
Tip : The patient will receive confirmation of the reschedule or cancellation.
Need Help?
📧 Email: care@medmehealth.com
💬 Live Chat: Available from the MedMe platform
Looking to add more modules or services? Reach out to MedMe Support for assistance.