Table of Contents
What is Multi-Service Booking?
Multi-Service Booking allows patients to schedule dual appointments—such as a Flu Shot and COVID-19 Vaccine—at the same time through the Booking Portal.
Patient Experience
When Multi-Service Booking is enabled:
Patients can select a primary service and are automatically prompted to add a second eligible service.
A second confirmation step appears before the booking is finalized.
How to Create a Multi-Service Booking
Tip: This feature is in testing and will only be available to non-enterprise stores. Enterprise organizations have their Multi-Service Booking settings managed centrally.
Warning: This feature only works if Public Intake is enabled for both appointment types.
Navigate to the Settings Tab.
Select Multi-Service Booking.
Select Create.
Choose the Primary service. This is the service the patient selects first and is the entry point for co-booking.
Then select the Co-bookable service(s). These are the additional services the patient is offered when booking the primary service.
Select Create. The multi-service booking settings will be applied immediately.
Tip: This feature is fully customizable, so any clinically appropriate appointments can be made co-bookable.
How to Edit an existing Multi-Service Booking
Open the desired Multi-Service Booking.
Select Edit.
Update the Co-bookable service(s) as needed.
Select Save.
Rescheduling a Multi-Service Booking as a Pharmacy team member
Pharmacy team members can reschedule or cancel parts of a Multi-Service booking appointment without canceling the whole appointment.
Click on the appointment in the Calendar or the Patient Profile.
In the Overview tab, in the Appointments section, click on the three dots of which appointment you would like to modify.
Select Reschedule. Use the checkboxes to select which service(s) to reschedule.
Select a reason for rescheduling.
Choose one of the following:
Select a new time slot directly from the calendar, or
Send a Booking Link to the patient to rebook at their convenience.
Canceling a Multi-Service Booking as a Pharmacy team member
Click on the appointment in the Calendar or the Patient File.
In the Overview tab, in the Appointments section, click on the three dots of which appointment you would like to modify.
Select Cancel.
Use the checkboxes to select which service(s) to cancel and the reason for cancellation.
Please Note: The patient will receive confirmation of the rescheduled or cancelled appointment. You can choose not to send a notification to the patient, however, the appointment will not update in their calendar.
Canceling or Rescheduling a Multi-Service Booking as a Patient
Patients can cancel or reschedule parts of a Multi-booked appointment without canceling or rescheduling the whole appointment.
Open the confirmation email for the appointment.
In the appointment details box, under Need to manage your appointment? select Reschedule or Cancel.
Use the checkboxes to select the service(s) to cancel or reschedule.
Enter a reason for cancellation or rescheduling.
If rescheduling, book a new time slot, select Continue and Reschedule Appointment to finalize the changes.
If cancelling, select Confirm Cancellation to finalize the changes.
Tip: The patient will receive confirmation of the reschedule or cancellation.
Need Help?
📧 Email: care@medmehealth.com
💬 Live Chat: Available from the MedMe platform
Looking to add more modules or services? Reach out to MedMe Support for assistance.