Making smart use of MedMe’s custom message feature can improve operational efficiency and help patients feel more informed and supported. Whether sending flu clinic invitations, rescheduling alerts, or instructions for parking, well-crafted messages ensure patients have the right information at the right time. This article includes ready-to-use templates that pharmacies can paste directly into the custom email message field in MedMe.
Table of Contents
Need help sending a custom email? Check out this article to learn how to use the feature to email patients directly.
1. Announcing New Public Health Programs
Custom messages are an effective way to educate patients about new services or booking options.
Copy and paste template: "We are offering flu shots and COVID booster in one appointment. Please select the option when you register for your appointment."
Use this type of message in invitation emails to clarify new options during booking.
2. Communicating About Scheduling Issues
Unexpected closures or changes can be communicated quickly using custom messages.
Copy and paste template: "Due to unforeseen circumstances, our pharmacy will close early on Monday October 10th. Please use this link to reschedule."
Always include the rescheduling link when asking patients to rebook.
3. Providing Wayfinding Information
Custom messages can improve patient experience by offering directions and parking guidance.
Copy and paste template: "Due to construction on Main St., our parking lot will be blocked from Oct 12-20. Please use the free city parking lot on Side St."
Send out messaging as needed to reflect current road closures or alternate access points.
4. Sharing COVID-19 Precautions
Keep patients informed of ongoing safety protocols using clear, concise custom messages.
Copy and paste template: "We request that you please continue to wear a mask when you enter our pharmacy to receive your flu shot."
Reinforce public health messaging to encourage patient cooperation.
5. Educating About Multi-Patient Appointments
Promote efficient bookings by encouraging patients to register family members.
Copy and paste template: "If you have family members over the age of 65, we recommend that you register them separately on the high-dose flu shot waitlist."
This message can be added to waitlist confirmations or campaign announcements.
6. Tips for Writing Effective Messages
Keep messages under 150 characters to ensure clarity and readability.
Use a character counter to check message length.
Prioritize important details (dates, links, actions) early in the message.
Shorter messages improve patient comprehension and reduce drop-off.
Conclusion Using custom message templates can improve patient communication and streamline operations. Apply the examples above by copying and pasting them directly into the custom email message field in MedMe.