British Columbia pharmacists! In your dedication to providing top-notch healthcare services, you've likely encountered both MedMe and ImmsBC for administering COVID, flu, minor ailments, and other appointments.
In this help center article, we're here to guide you through the process of effectively utilizing both MedMe and ImmsBC. By harnessing the strengths of these platforms in harmony, you'll unlock efficiency, additional services, and promotion of your pharmacy this flu season.
Part 1: Preparing for Flu Season
Consider Schedule and Staffing
Before diving into flu season, it's crucial to assess your schedule and resources:
Determine vaccine delivery dates
Estimate your vaccine stock and plan your Calendar Availability accordingly
Staff for your estimated patient volume this flu season
Are you welcoming new pharmacy staff? Be sure to create new user accounts.
Use The Flu Waitlist
Did you know that pharmacies using MedMe's flu waitlist have, on average, 81% more flu appointments? Here's how to make the most of it:
Ensure appointment settings are set to allow patients to join the waitlist
Ensure a link to your waitlist is advertised online and in-store
Capture patient interest in flu shots
Anytime a patient inquires about a flu shot, add them to your flu waitlist and use our Send Waitlist Email feature when stock is available. Send them a link to schedule with your pharmacy using your provincial booking system or by calling
Use Flu Appointments for High Dose Private Vaccines
While ImmsBC supports government-funded vaccines, many pharmacies are choosing to use MedMe Flu Appointments for private vaccines.
For a specific appointment type, like “High Dose Flu Vaccines,” you can further control the availability, such as:
The duration of the appointment
If you are accepting registrations for the waitlist or direct bookings instead
The start and end date for booking availability
Narrowing the hours further than the overall calendar
❗️Remember to turn on public intake for your flu appointment types to make them visible to patients.
Host External Flu Clinics
Using MedMe's External Flu Clinic feature allows pharmacists to host flu clinics outside of their pharmacies and streamline appointment booking and management. Use this feature to host clinics in Corporate or Workplace Flu Clinics in Retirement Homes, Assisted Living Facilities, Community Centers, Schools and Educational Institutions, Community Events, or Hospital Flu Clinics.
Streamline External Flu Clinic bookings, set up unique links, locations, unique availability, and customize SMS/Email communication.
Generate Patient Demand for Flu Vaccines
Boosting patient demand is key. Here's how:
Share your appointment scheduling links widely, such as on your website and social media channels.
Send custom emails to your entire patient list, providing them with scheduling links.
Optimize your pharmacy's presence on Google Business.
Use in-store signage and QR codes for marketing.
Create or utilize posters, flyers, or bag stuffers for in-store marketing.
Utilize free social media content for patient awareness.
Part 2: During Flu Season
Promote Additional Services
Identify patients for additional care. Early data from our pilot program suggests that more than 15% of patients would be interested in additional services at their pharmacy. Utilize appointments for:
RSV (coming soon!)
Immunization and Injection modules
Customize appointment types to match your pharmacy services
Utilize our Virtual Care consultation feature
💡 Don't forget to add your URL to your website and turn on public intake for appointments to make them visible to patients when your pharmacy is ready.
Can I create a custom appointment with an intake and PDF?
Yes! Contact care@medmehealth.com for more information. Specialty custom custom appointments are typically made for:
Specialty Immunizations
Pharmacist Consultations
Medication Reviews
RSV
Chronic Disease Management
Follow-Up Appointments
Patient Communications
Clear communication with patients is vital. Ensure your messaging is up-to-date:
Customize thank you emails and invite your patients back next flu season.
Send custom emails to patients with service offerings and updates or ask for a positive Google Business review.
We're excited to help you make this flu season a resounding success!
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!
Have an idea or feature request? Please share on the feature requests board.