Adding a Patient to the Waitlist
Open the desired Waitlist tab using the left panel on the MedMe platform.
Select Add Patient in the top right.
Ensure the Waitlist type and Calendar selection are correct.
Search for the patient by name, and add multiple patients, if desired.
Select Add Patients to Waitlist.
Removing a Patient from the Waitlist
Open the desired Waitlist tab using the left panel on the MedMe platform.
Select the desired patients. You may search if needed.
Click the "Remove from Waitlist" button.
Sending Booking Links or Custom Emails to patients on the Waitlist
Filtering and Sorting Patients on the Waitlist
Use the Filter function to identify and prioritize certain patient groups based on factors such as age, membership in high-risk populations, waitlist enrolment date, and more.
Open the desired Waitlist tab using the left panel on the MedMe platform.
Select Filter/Sort.
Choose the desired filters:
Appointment Create Date
Waitlist Joined Date
Created by a pharmacist or patient
Age
High-Risk Patient
High Dose Patient
Important: Click Apply at the bottom of the filter tool when complete.
After filtering the waitlist, select check-boxes beside patient names to:
Send a Booking Link
Send Custom Email
Download CSV
Sending a Booking Link to one individual Patient on Waitlist
Select Patients using the left panel on the MedMe platform.
Search for and select the patient by name.
Click on the Pending appointment with Waitlist status.
Select Send Booking Link.
Set conditions on the booking link:
Method: Email or SMS
Link expiry time
Appointment availability
Send custom email
Send custom SMS
Once complete, select Send Link.
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!