The Send Scheduling Link to Patients feature allows you to have patients book appointments via email or text. Pharmacists can use this feature for:
Providing patients with a more convenient way to book appointments
Automating the scheduling process, reducing the workload for pharmacists
Providing patients with a direct link to their pharmacy's MedMe app for a seamless experience
Reducing long wait times on the phone for patients
Increasing patient satisfaction by offering a hassle-free scheduling option
Improving the overall efficiency of the pharmacy by streamlining the appointment booking process
TABLE OF CONTENTS
Sending Link via Patient Profile
Navigate to the Patients Tab on the left navigation
Search your desired patient via the search bar and select the profile
Within the profile Select Add
Select the desired Appointment type to send a scheduling link for and select Patient (Send them a scheduling link)
After selecting Patient (Send them a scheduling link), additional criteria will appear, complete the number of hours the booking link is active for and the first and last bookable day
Select the Method of Delivery the scheduling link will be sent by, and here a custom note can be added
Once complete, select Schedule Appointment, and the scheduling link will be sent to the patient(s)
Sending Link via Waitlist
Navigate to the Waitlists Tab on the left panel
Select all or a specific list of patients by checking the boxes next to the patient names
Select Send Booking Link, a pop-up will appear, fill out the required criteria regarding dates
Select Continue, there is a custom note section where custom emails or text SMS can be added, then select Continue
Fill out the CONFIRM field and insert your name for authorization
Troubleshooting
Custom Text message (SMS) no longer lets me type
The text message (SMS) custom note is capped at 130 characters. Once the maximum character count has been reached you will be prevented from typing more. Please reduce your character count.
The patient is not receiving the email/text (SMS)
Please ensure both the patient's email address and mobile phone number are entered in correctly.
Calendars appear blank when patients try to select a time for an appointment
Please ensure that your calendar availability for the appointment types you are sending scheduling links has public intake turned on and has availability. Click here to read more about How to Set up Your Calendar
Link is expired
Links are active between the first and last bookable day. If the last bookable day has passed, please send another scheduling link to the patient.
Have questions or looking to add new modules to your MedMe platform? Email us at care@medmehealth.com, or message us via live chat!
Have an idea or feature request? Please share on our feature requests board.