Sudden changes in availability, eligibility, or supply shortages preventing already-booked appointments? Mass Appointment Rescheduling is a quick way to let groups of patients know about schedule changes and invite them to schedule their appointments in a new bookable window.
Settings: Allow Patients to Reschedule Appointment
Important: This setting must be activated to enable patient rescheduling!
Select the ellipses (three dots).
Select Settings.
Select Appointment Types.
Select the appointment you wish to edit.
Select the toggle to Allow patients to reschedule their appointments.
Filter Patients with Appointments on a specific day, or specific type
Select Appointments on the left navigation panel.
Use the dropdown to switch from Week View to List View to see a filterable list view of appointments.
Use the Filter to change narrow list results by:
Appointment type
Appointment status
Mode of booking
Date Range
Patient Age range
Postal Code
Select the check-boxes to uncover the Reschedule Appointment Option.
Send Rescheduling Link to All Patients Scheduled
5. Select Send Rescheduling Links.
6. Choose a Start and End Date for the rescheduling appointment window.
7. Determine if original appointments should be held until rescheduled or cancelled now.
8. Select Continue.
9. Choose the reason for rescheduling from the drop-down options.
10. Select Continue.
11. Confirm the information is correct.
12. Select Submit.
☝️ Rescheduling multiple patients at once may not be available for all customers yet, but is planned in our Q4 2023 roadmap!
Please Note: Patients with appointments using the Conduct Now feature can not be rescheduled.
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!
Have an idea or feature request? Please share on the feature requests board.