Using the No Show status change allows you to efficiently manage your appointment schedule and quickly make the time slot available for other patients. It also triggers a rescheduling link email to be sent to the no-show patient, streamlining the rescheduling process and improving patient satisfaction.
How To Mark An Appointment As A No Show
Select the Appointment tab to access today's appointments
Locate the patient who was a no-show and click on their name, bringing you to their patient profile
Select the status dropdown menu next to the "Complete" button. From the dropdown, select No Show
A pop-up will appear. This gives you the option to email the patient a rescheduling link. In the pop-up, you'll have the opportunity to select how long the rescheduling link should be valid
After setting the link's validity, click Submit to send the rescheduling link to the patient via email
Tip: You can also access the status change directly from the Dashboard or Patient Profile.
Undoing a No Show Appointment
If an appointment was marked as No Show by mistake or the patient eventually comes in for their appointment, you can undo it:
Open the appointment that was marked as No Show.
Click Undo No Show to restore the appointment back to Scheduled.
The appointment will return to its original Scheduled state on the calendar.
