[Pharmacist] When creating an appointment and selecting "Override blocked times or appointment availability hours", pharmacists can now select a timeslot at any 5-minute interval, regardless of the appointment duration.

[Patient] When deselecting an MSB appointment option, the calendar will now automatically skip to the earliest available day with an appointment, ensuring patients see the soonest available time.

[Pharmacist] Calendar block settings now correctly match the start and end dates when the repeat option is disabled, improving availability calculations.

[Patient] When changing an answer in an eligibility questionnaire that triggers disqualification, all subsequent questions will now reset and collapse as intended to prevent incorrect responses.

[Patient] Eligibility screening pages that appear before a patient chooses the timeslot will now show a disabled Continue button if the Patient is ineligible to proceed

[Pharmacist] On the "Appointments" tab, when creating a new appointment with the "Conduct Now" option, you will now be automatically taken to that patient's Profile page immediately after it is created

[Pharmacist] For Minor Ailments appointments being conducted with RxCA or Mapflow, you will now see the "Documentation" card on the patient profile which will allow you to click "Edit Documentation" to view the patient's eligibility screening responses

[Pharmacist] Updated 'Start' documentation button for RxCA and MAPflow documentation integrations

[Pharmacist] Show warning icon next to expired blocked time entries

[Pharmacist] Add X to close Create Patient and Create Appointment modals

[Patient] Better handling of rescheduling setting to prevent patient from rescheduling appointment

[Patient] Enterprise accounts only - Patient is able to navigate to previous week of availability in the store card even when there is no availability

[Patient] Availability filter not showing up for virtual/phone appointment types

[Pharmacist] Calendar Navigation: Pharmacists returning from an appointment now automatically see the same calendar week they last viewed, saving time.

[Patient] Virtual/Phone Appointment Experience: Store cards no longer display physical address details or “Walk‑ins accepted” labels when booking virtually or by phone.

[Patient] Personalized Date Inputs: When completing questionnaires, you can now enter dates in your familiar format (e.g. MM‑DD‑YYYY).

[Patient] Consent Page Button: The “Continue” button now works reliably—even with browser auto‑fill—so you can proceed without delay.

[Patient] Minor errors in translation have been corrected across SMS notifications and portal text, ensuring consistent messaging.

[Patient] Various small visual and interface issues have been fixed to provide a smoother booking experience.

[Patient] Reduced the page margins for the store cards on the store selection page.

[Pharmacist] Modifying the patient's phone number will no longer prevent patients from completing the documentation link because of an error related to the phone number format.

[Pharmacist] RXCA Integration - Add support for PEI

[Pharmacist] Mapflow Integration - Add support for Quebec

[Pharmacist] Update new date picker c

[Pharmacist] Automatic Patient Merge - turn on the setting to automatically merge duplicate patients that match on a daily basis. Learn more

[Pharmacist] RXCA Support for Minor Ailment Documentation in Prince Edward Island. Learn more

[Pharmacist] Reports tab now includes a new counter metric for the number of appointments that have come through the Reserve with Google channel

[Patient] Reserve With Google - Appointment type groups (ex. 'Minor Ailments') will get published to the store services feed as a category for better readability on the Google Business profile

[Pharmacist] Can now click into a calendar from the appointment type settings page to aid with configuration

[Pharmacist] Batch update now supports date picker and checkbox fields for new appointment types

[Patient] Badge tooltip UI on minor ailments have improved in terms of contrast/readability

Reserve with Google Integration. Learn More

[Pharmacist] Appointment list CSV now includes columns with patient health card information (if entered on patient profile)

[Pharmacist] Avatar colour for patient initials are more consistent and wont flash when searching on Patient list

[Pharmacist] Add option to include rescheduling link when marking an appointment as 'No Show'

[Patient] Removed reason for rescheduling field when the patient reschedules their appointment using the rescheduling link sent by the pharmacy

[Patient] Improved tooltip badge colour on minor ailment appointment types for better readability

[Admin View] Improved appointment type list with bulk action support (Enterprise customers only)

[Pharmacist] When switching calendar to one-off availability, it properly clears past settings for availability on the appointment type

[Pharmacist] Fixed the back logic when editing appointment types assigned to a specific calendar instead of going back to the full list of appointment types

[Pharmacist] Fixed sorting of appointment types list in Settings

[Pharmacist] Removed Stay/Switch filter from Appointments List view as its no longer being used

[Patient] Remove unnecessary browser location access prompts when loading the booking experience for single location accounts

[Patient] Custom email message rendering on scheduling link email notifications has been fixed

[Pharmacist] Improved AI Clinical Search with better citation experience and higher accuracy in responses

[Patient] When opening a waitlist booking link, patients will now see appointment types that are co-bookable even if they have waitlist turned on

[Patient] Add support for special characters in questionnaire responses

[Patient] Updated string for enterprise store selector page for loading more stores, it now says 'View More Stores'

[Patient] Improved font sizes on the store selection card for enterprise accounts

[Patient] Improved readability on the provincial coverage badge tooltip for minor ailment appointment types

[Pharmacist] Set booking start date to current date by default when turning on Overlap availability setting for an appointment type

[Pharmacist] Remove previous dose information for COVID vaccination appointment types, as its no longer required in forms

[Pharmacist] Improved calendar support for recurring blocked time entries when the pharmacist is in a different timezone

[Pharmacist] Create external clinics for only active/enabled appointment types

[Pharmacist] Reason for visit is not rendered in the title for injection appointment types

[Pharmacist] Improved 'created at' filtering logic on appointment list view to better handle same day selection in the date range picker

[Pharmacist] Fixed issue with batch update modal that was preventing editing of some field

[Pharmacist] You will now be able to see an alert banner on the dashboard and appointment type pages when an appointment type's set booking date has passed

Overall improved performance across the pharmacist and patient experience

[Pharmacist] The current time is not shown twice on the Dashboard tab

[Pharmacist] Added a new Vaccine field on the Consultation Details card when booking an immunization appointment type

[Pharmacist] Added a new Reason for Visit field on the Consultation Details card for supported appointment types

[Pharmacist] Maintain alphabetical sort order when viewing Appointment Type settings

[Patient] Improved & streamlined multi-service booking experience for supported appointment types

[Patient] Location search will be cleared on click for improved usability in entering a different location

[Pharmacist] Fixed issue where clicking "Conduct Now" for Waitlist patients was leading to legacy documentation/PDF generation

[Pharmacist] Fixed 'Calendars' settings tab column heading alignment for easier readability

[Pharmacist] Improved appointment CSV export reliability

[Pharmacist] When creating an appointment for a patient, you can now easily skip forward to a future date by entering phrases like "3 days," "1 month," "1 week," or specific dates like "Apr 14." This feature is available in both the Add Appointment modal on the Appointments tab and the Patient Profile page

[Pharmacist] Implemented validation for health card numbers based on provincial standards when adding a patient

[Pharmacist] The "Edit" button in the patient summary is now more visible, making it easier to update patient details

[Pharmacist] Resized the "Add New Calendar" modal to match other components, with consistent input fields

[Pharmacist] The "Print PDF Forms" button in the French interface now displays correctly

[Pharmacist] Appointment types are now ordered alphabetically in the "Add New External Clinic" modal

[Pharmacist] One time duplicate patient clean up/merge was completed on October 9th

[Patient] Resolved an issue where patients receiving a waitlist invite were incorrectly asked to book an appointment instead of signing up for the waitlist

[Pharmacist/Patient] Resolved an issue where patients were not receiving SMS messages when pharmacists sent booking links.

[Patient] Fixed a problem where patients could not co-book services (ex. flu + COVID shot) when booking from a waitlist invite

[Patient] Prevented patients from signing up multiple times through the same waitlist invite link

[Pharmacist] Corrected the "Edit Blocked Time" pop-up to display properly in French

[Pharmacist] Improved colour contrast in the date picker when creating a new appointment

[Pharmacist] New heat map chart in the 'Reports' tab to show popular booking hours across selected date range

[Pharmacist] Sending a custom email will only send one email per unique email address, helping in situations where you select duplicate patients

Reminder: The one time patient merge/clean up is scheduled for October 4th, 2024. If you want to opt out from this, please let us know by September 26th, 2024.

[Pharmacist] Ability to add patient address manually with a U.S address

[Pharmacist] Ability to add patient address automatically via address autocomplete for U.S based patients

[External Clinics] Add the ability back to set a single day block for a future date

[Pharmacist] Improved speed of loading the patient list when adding an existing patient to the COVID-19 waitlist

[Patient] Cancelled waitlisted patients will no longer receive email notifications when email notification is disabled/unchecked

[Pharmacist] Fixed an issue where clicking clear button in Appointment tab's Filters section was causing an infinite loading screen

[Pharmacist] Pharmacies will now get the correct External Clinic schedule link

[Pharmacist] Fixed an issue where some pharmacies were seeing a blank screen when printing appointments

[Pharmacist] All previous Flu Waitlist Patients have been removed!

[Pharmacist] For all the new Flu, COVID-19 and Immunizations/Injections appointment types that were recently added, you can now customize all the appointment type details that are shown to Patients (such as Name, Description, Badge, etc). For more information, please see the .Help Centre article

[Pharmacist] For any external/offsite Flu Shot Clinics, you can now use MedMe for your scheduling and documentation flows! In the settings page, you can can access "External Clinics".

[Pharmacist] For the new Flu and COVID-19 appointment types, the Public Intake toggle needs to be enabled in order for Waitlist to be enabled. To avoid confusion, you won't be able to turn on Waitlist without turning on Public Intake first.

[Patient] For the Flu and COVID-19 Waitlist registration page, we've removed copy that was specific to only Flu which makes it more generalized now.

[Pharmacist] On the Patient Profile page, there is a more prominent "Add" button that will make it more clear that you can add appointments from this page.

[Patient] The Minor Ailment specific scheduling links now show the ailment at the very top of the page. Example: UTI shows at the very top of this . You can retrieve this URL by visiting Settings -> Appt Type -> Calendar Availability.scheduling link

[Patient] After a Patient reschedules an appointment, the confirmation page no longer automatically scrolls to the middle of the page, so the Patient will see the top of the page.

[Patient] If a Patient books a phone appointment, and the Patient reschedules the appointment, the confirmation page now shows the phone next steps, instead of the onsite next steps.

[Pharmacist] The "External Clinics" feature on the Settings page has been removed temporarily. We are working on an improved version of the feature that will be released in early September.

to reflect upcoming product enhancements. You should have received an email explaining the changes.Updated privacy policy

[Patient] Appointment details panel is visible again for mobile traffic

[Pharmacist] Ability to send custom emails has been fixed, previously failing for some customers

[Pharmacist] COVID/Flu waitlist opt-out emails sent to patients are working again

[Pharmacist] Added easier option to clear search from list views by pressing the 'X' button

[Pharmacist] Extended search bar in Patients, Waitlist tab views

[Pharmacist] Retain filters set when you close the Filter/Sort sidebar on list view pages

[Pharmacist] Auto-filled address will save the province as the short code instead of the full province name going forward (ex. ON instead of 'Ontario')

[Pharmacist] Added minor ailment support for RXConsultAction in Newfoundland

[Pharmacist] Fixed issue where data was not loading in Reports

[Pharmacist] On the Dashboard, the “Print PDF Forms” button no longer has overflowing text on smaller screen windows.

[Patient] On a mobile device, some users were automatically being scrolled to the bottom of an intake form. Patients are now always taken to the top of an intake form.

[Pharmacist] Improved patient email validation logic

[Pharmacist] Improved calendar and browser timezone support

[Pharmacist] Solved persistent loading error that some people might see after leaving the window open for multiple hours

[Pharmacist] Added link expiry and booking window fields to the appointment details view for appointments booked via the booking link flow

[Pharmacist] Fixed an issue where pharmacists were unable to delete certain blocked times from the calendar

[Pharmacist] Added support for RXConsultAction in New Brunswick

[Pharmacist] All modals/dialogs in the Pharmacist Portal will not close immediately when clicking outside the modal. This will help prevent the modals from unintentionally being closed.

[Patient] On the schedule page, when selecting a time slot and navigating to future weeks, the "Last 7 Days" button is no longer disabled so the Patient can navigate back to previous weeks.

[Patient] Improved error handling for when timeslot reservation expires, now allowing the patient to select a new timeslot in a modal

[Patient] Ensure updated booking flow is shown for appointment types with phone/virtual methods enabled

[Patient] Fixed field validation for special characters in name fields and valid email address checks

[Pharmacist] Improved batch printing for legacy appointment types

[Pharmacist] Reschedule modal closes correctly when rescheduling of the appointment was successful

[Pharmacist] Updated appointment type display name in Pharmacy Settings to match the name shown to the patient while booking appointments

[Pharmacist] Fixed an issue where the color of existing appointments was changing when booking a new appointment

[Pharmacist] The number of different appointment type colours supported on the Appointments tab Week/Calendar view has been increased. As more appointment types get added to your account, you won't have to worry about multiple appointment types turning black because there aren't enough unique colours.

[Pharmacist] 'Add Patient' button from the waitlist tab no longer requires two clicks to be activated.

[Pharmacist] Dashboard has better visibility of patient consent when appointment type is using the new backend system (not available to all customers & appointment types)

[Pharmacist] Fixed an issue where pharmacists were not able to print/download files for Minor Ailments (using RXConsultAction)

[Pharmacist/Patient] Improved loading performance on initial page load

[Pharmacist/Patient] For customers using the new appointment type backend, there is now support for special symbols in the form input fields (symbols like +, ", (), %)

[Patient] Calendar date range and other text labels are bolded for better readability

[Patient] Booking links for co-booking should have the first/primary service checkbox disabled, matching the behaviour on the reschedule and booking flows

[Patient] Rescheduling an appointment with a custom duration does not change the duration back to the appointment type default

[Patient] Updated broken URLs in consent bullet points for Ontario COVID appointments

[Pharmacist] Updating 1 hour reminder copy on old appointment types will get reflected correctly in the SMS and Email notifications

[Pharmacist] Search in Waitlist tab has been improved in terms of reliability

[Pharmacist] Batch Print PDF generation speed improved

[Patient] For services that are built on our new system such as Minor Ailment for Alberta, the province selector will now filter out provinces that do not provide that service

[Patient] On Booking Link pages, Appointment Type tiles have the proper width in size

[Patient] On the multi-service booking "Additional services" page, badges can now render on the Appointment Type tile

[Pharmacist Dashboard] Updated COVID PDF forms for Ontario

[Patient] 24 hour SMS reminder for booked appointments no longer includes the COVID-19 screening questionnaire link

[Patient] Patients in New Brunswick can now register for the COVID-19 Vaccine waitlist

[Patient] Patients in a group booking can now complete the Pharmacist-sent Documentation Link intake forms

[Patient] Improved rendering of bullet point lists for Next Steps when getting to the booking confirmation page

Added minor ailment support for Alberta pharmacies alongside RxConsultAction. Learn more

Fixed bug for mass cancelling support for group/co-booked appointments

UTM URL parameters for patient booking are more consistent for accounts using Google Analytics reporting (Enterprise Accounts only)

Improved patient rescheduling reliability

[Pharmacist Dashboard] RX ConsultAction support for Minor Ailments in Alberta. Learn more

[Pharmacist Dashboard] Add support for mass reschedule and mass cancellation feature to help with the ongoing flu season (was previously only available to select customers)

[Patient Booking] Allow for specific immunizations to be pre-selected in a URL, like RSV and Pneumo 23

[Pharmacist Dashboard] 5 and 10 day booking window options are added to better handle seasonal vaccine supply/demand

[Pharmacist Dashboard] Event-Type availability settings were not showing up until the setting was reset

[Pharmacist Dashboard] Support for mass/bulk cancel when appointments selected have different statuses

[Pharmacist Dashboard] Support mass/bulk cancel of a group booking appointment

[Pharmacist Dashboard] Improved error messaging for when a mass cancellation attempt fails

[Pharmacist Dashboard] All day blocked time appeared 1 day earlier on the calendar view for Maritime provinces only (Nova Scotia, New Brunswick, Newfoundland)

[Pharmacist Dashboard] Appointment Tab print to PDF was incorrectly offsetting DOB by 1 day for some customers

[Platform] General reliability & security improvements

[Patient Booking] Improved reservation handling and expiring for accounts using the new booking flow

[Patient Booking] Invite to join waitlist link in email/SMS opened up to a blank page for some customers

[Patient Booking] Better handling of booking link expiration when it past the expiration date

[Patient Booking] Patient with a 'No Show' appointment could not schedule a new appointment via the booking link sent in the email

[Patient Booking] Removed out of date COVID screening questions during the intake process

Added support for RSV in the Immunization & Injection module. Learn more

XBB1.5 Vaccine support in documentation options for COVID-19 vaccine appointment types. Learn more

Block times were disappearing when calendar settings were changed for some customers

Block times could not be created between the hours of midnight and 1am

Batch Update PDFs was selecting the wrong appointment type when pharmacy teams used the "back" button to switch appointment types

PDF regeneration improvements when appointments are rescheduled or when bulk regenerating more than 15 appointments

Fixed issue around cancelling/rescheduling patient bookings that started from a previous waitlist entry

Patient address validation for when street number is not provided in the Contact Information intake

Improved consistency in available time slots when sending patient waitlist and booking links

Removed the "..due to restricted supply. As soon as we.." text line for unavailable weeks in time slot selection when booking COVID-19 appointment types

Fixed a bug where the first and last bookable date were not respected in some instances

Fixed broken text on the "Send Booking Link" button

[External clinic users] New external clicks will not include COVID-19 screening questions

[Patient Booking] Improved performance for list of stores before location has been shared

[Dashboard] Updated Walk-In Patients panel, with visibility for patients with 'Consented' appointment status

[Blocked Time] Move to a date time picker instead of the legacy dropdown for setting the blocked time

[Waitlist] Pre-fill group size from booking link when previously entered in the appointment waitlist submission

[External Clinics] The bug that prevented the ability to create new external clinics has been resolved

[Appointment Availability] The bug that prevented the deletion of some danger zone entries has been resolved

[Reset Password] Improved email deliverability and email template for customers who request for a password reset

[Patient Booking Flow] For customers using the new appointment type backend, opening a documentation link for an appointment type without questionnaires will now skip the initial page and be taken to the first page of the patient intake step (saving one unnecessary click, page change for the patient)

[Pharmacist Dashboard] Resolved the issue where event based availability entries (when ) could not be removed/deleted by pressing the red X button icondanger zone is enabled

Pharmacy users can now selectively batch print appointment types in a group. Previously, users could only batch print one appointment type at a time

The Batch Print Modal now reports Calendars instead of users. Previously, for pharmacies with multiple calendars, the batch print calendar selection drop down would show all pharmacy users instead of all calendars.

A bug where pharmacy users would see duplicate durations on the appointment creation screen in some cases has been fixed

The “Next Steps” section’s text size is now larger on mobile for better readability

When a Pharmacist is booking an appointment, the default duration for that particular appointment type is now automatically selected

Pharmacists can now book up to 90-minute durations for longer appointment types

The interface for Pharmacists to complete documentation is now tabulated for better usability

Phantom Blocked Times: Some customers were experiencing situations where there's seemingly no blocked times in the calendar, but as a patient/pharmacist I'm unable to see that time as available. This has been resolved.

Improve visual polish for 'the Add' button when adding blocked times for a calendar and when adding calendar availability to appointment types

Ability to delete/cancel an appointment that is pending missing patient information when clicking on the "Cancel Consultation" button in the modal

Issue with not being able to add blocked time for current day in a calendar has been resolved

Removed the duplicate 'Unit' label in the pharmacy address panel