Overview
MedMe enables pharmacies to send targeted communications to patients by filtering appointment lists or patient profiles.
This can be used to:
Share important clinic updates
Invite patients to book appointments
Notify patients about service changes or reminders
Tip: Use the filtering tools to segment by appointment type, risk level, or status before sending communications.
Messaging Patients with Appointments
Select Appointments from the left navigation tab.
(Optional) Click Filter to refine the appointment list.
Use checkboxes to select one or more patients.
After selecting patients, the following options appear:
Send Custom Email
Send Waitlist Invite
Download CSV
Send Rescheduling Links
Cancel Appointments
Select Send Custom Email and in the message field, enter the email content to be sent to the selected patients.
Messaging Any Patient in the System
Click Patients from the left navigation tab.
(Optional) Use the Filter to target specific patients.
Select patients using checkboxes to access messaging options.
Tip: This is ideal for general announcements or campaign outreach not tied to a specific appointment.
Messaging Patients from the Waitlist
To contact waitlisted patients:
Visit the relevant Waitlist Tab
Use the Filter/Sort tool to narrow the search
Select patients and choose to from:
Send Booking Link
Send Custom Email
Sent Opt Out Email
Please Note: Messages sent from the waitlist should be clear about whether booking is now available or upcoming.
Need Help?
💬 Live Chat: Available via the MedMe platform homepage
📧 Email: care@medmehealth.com
MedMe Support can help optimize your messaging strategy for clinics and campaigns.