TABLE OF CONTENTS
Overview
Every pharmacy is unique, and so are the services offered. MedMe allows pharmacy teams to tailor appointment types with custom fields and messaging to match service-specific needs.
Tip: Customized services improve patient clarity, boost conversions, and enhance pharmacy branding.
How to Customize an Appointment Type
Step 1: Go to Settings
Navigate to the Settings page.
Step 2: Select Appointment Types
Click the Appointment Types tab.
Select the appointment type to edit.
Step 3: Open the Details Section
Select the Details tab within the chosen appointment type.
Editable fields include:
Title
Description
Sub-description
Badge
Badge Description (tooltip text)
Waitlist Title
Waitlist Description
Waitlist Sub-description
Next Steps (for In-Person, Phone, Virtual, Walk-in, or Waitlist workflows)
Step 4: Edit and Save
Make desired edits and click Save to apply the changes.
[Insert GIF of process]
Please Note: Fields apply to both booking and waitlist flows unless stated otherwise.
Using Customizations to Enhance Your Platform Experience
1. Display Service Pricing
Use the badge and description to highlight whether services are free or include a fee.
For Instance: "Injection Fee: $10" or "Covered by OHIP"
2. Share Patient Resources
Embed links to patient-friendly content in the sub-description to support health education.
Tip: Add links to PDFs or trusted health sites.
3. Add Pharmacy-Specific Instructions
Use the description to add context, such as calling ahead for specific vaccine types or noting stock limitations.
4. Differentiate Your Service
Include product highlights or upsell opportunities—such as travel accessories or specialty medications—in the sub-description.
Reminder: Add hyperlinks to direct patients to other services (e.g., compression socks link under travel consult).
5. Set Patient Expectations
Clearly outline the consultation outcome to reduce confusion and align expectations.
Please Note: This is especially helpful for complex services like MedsCheck or chronic condition reviews.
Frequently Asked Questions
Can you provide an example of Next Steps I can use for my services?
In-Person:
A day before your appointment, you’ll receive a text/email reminder.
Please arrive 5-10 minutes early and notify the pharmacist upon arrival.
Phone:
You will get a reminder 15 minutes before your call.
Expect a call on your mobile or home number.
Please be in a quiet space or use headphones.
Virtual:
A link will be sent 15 minutes before your scheduled call.
Ensure a stable internet connection and working audio.
Walk-in:
Let the pharmacist know you've completed the intake form.
Wait near the counter or follow instructions from staff.
Can I format my copy with bolding, italics, etc.?
Yes, most formatting is supported—except underlining.
Why does spacing look different for pharmacists vs. patients?
Add an extra line break between paragraphs to ensure consistent display across views.
Conclusion
Customizing appointment types allows pharmacies to align patient expectations, improve service clarity, and enhance patient engagement. These small adjustments can make a big difference in delivering exceptional care.
For support:
💬 Live chat via the MedMe platform