This article covers how pharmacists can access and use MAPflow through MedMe when conducting minor ailment assessments. The MAPflow integration offers step-by-step evidence-based decision-making and prescribing support, allowing pharmacists to efficiently assess and provide patient-centred clinical care that meets provincial guidelines. View the provinces and minor ailments supported by MAPflow here.
TABLE OF CONTENTS
1. Integration Setup
To connect MAPflow with your MedMe account, go to your MAPflow profile and click the + button add a new integration in the Pharmacies section.
In the new API Integration section, select MedMe as the partner to configure your integration and then click Generate Key. Copy this key and navigate to your MedMe account.
Once in your MedMe account, use the following steps to add the MAPflow integratation:
Navigate to Settings
Select the Integrations tab under Users
Beside MAPflow, toggle the button from OFF (grey) to ON (blue)
Paste the integration key that was generated on MAPflow and click Save
2. Completing the Assessment with MAPflow
A. Begin minor ailment assessment through MedMe
Before an assessment, edit the patient's profile in MedMe to ensure that the following fields have been filled in:
First and Last Name
Date of Birth
Sex Assigned at Birth
Address (City, Street, Province, and Postal Code)
Select Save
Once a Minor Ailments appointment type available in MAPflow has been booked through MedMe, access the MAPflow tool by opening the patient's profile. In the Minor Ailments Consultation section, click Start to launch the tool. Click Continue to MAPflow to open MAPflow.
Important: To access the MAPflow tool, a new tab will open in the browser. All documentation MUST be saved in the MAPflow tab to appear in MedMe.
B. Complete minor ailment assessment through MAPflow
MAPflow will open in the new tab with a New Assessment already started for the patient you are currently assessing. The ailment will also be pre-populated.
Complete this New Assessment section and scroll down to click Create Assessment. From here, you can complete the minor ailment assessment as you usually would through MAPflow.
For each ailment, the platform will take you through five steps of the care process:
Collect patient information related to their clinical presentation, health history, and social history
Assess the patient’s signs and symptoms to classify their condition
Plan non-pharmacologic and pharmacologic strategies for the patient’s care plan
Implement counselling points related to the minor ailment and individualized therapeutic plan
Follow-up plan creation to continue monitoring the patient and how to best advise minor ailment management
Once the final care process step has been completed, click Confirm to generate a summary of assessment details as part of the Minor Ailment Assessment Record on MAPflow.
Please Note: Assessment completion must be confirmed. Otherwise, the Minor Ailment Assessment Record will not be generated, and documentation will not transfer to MedMe.
C. View assessment information on MedMe
Once the assessment has been completed on MAPflow, navigate back to your MedMe tab and click Refresh files to transfer documentation into MedMe.
After this, PDF files of the minor ailments assessment record and prescription can be viewed and printed through MedMe under the Minor Ailment Consultation section of the patient's profile.
D. Updating the minor ailments assessment
To change the assessment documentation, click the Update button in the Minor Ailments Consultation section. This will prompt you to leave Continue to MAPflow and open a new tab leading directly to that specific consultation in MAPflow.
Make updates in MAPflow and then save assessment details following the same process as initial assessment completion. Clicking Confirm when the assessment is complete will update the Minor Ailment Assessment Record in MAPflow. After this, navigate to your MedMe account and Refresh files to update the documentation.
3. Troubleshooting
There may be times when trying to open MAPflow, that error message appears. This may be due to issues integrating MAPflow with MedMe or required patient information that is missing from the MedMe patient profile. Here is a list of the most common errors, and the information that must be saved on the patient's MedMe profile.
Not seeing MAPflow option
Make sure that the integration key is added (refer to Step 1: Integration Setup)
Receiving
InvalidAddresserrorEnsure that the following patient address fields have been filled out
City
Street
Province
Postal Code
Receiving
InvalidProvinceerrorEnsure that the province entered for the patient has one of the following values - AB, BC, MB, NB, NL, NT, NS, NU, ON, PE, QC, SK, YT
For more information on editing patient information, view patient profile management.
4. Other Minor Ailment Resources
About MAPflow
MAPflow (Minor Ailment Prescribing workflow) is a web-based clinical decision support tool used to facilitate minor ailment assessment services for Canadian pharmacy practices. MAPflow’s mission is to empower pharmacists to provide effective and efficient clinical care, thereby enhancing access to care and optimizing patient health outcomes. Their vision is to revolutionize clinical service delivery across Canada by supporting pharmacists in practicing their full capabilities. The MAPflow tool ensures that pharmacists align with provincial regulations in their jurisdiction and automates documentation and workflow while facilitating comprehensive patient-centred assessments and informed decisions-making.
For more information, visit mapflow.ca
New MAPflow customers can use the following coupon code until the end of 2024 to get $50 off their subscription: MEDME24
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!
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