MedMe's External Clinic feature empowers pharmacists to extend their services beyond the pharmacy by hosting clinics at various external locations. For example, pharmacists can organize flu shot clinics at community centres or corporate workplaces.
External clinics are available by default for the Flu Shot (Regular), Flu Shot (65+) and Adult COVID Vaccine appointment types. Additional appointment types can be requested as needed.
TABLE OF CONTENTS
Add a New External Clinic
Navigate to Settings
Select External Clinics from the panel
Click Add in the top right corner
Select an Appointment Type from the Type dropdown list
Enter a Clinic Name and an Address/Location. This replaces your default store location in all SMS and email communications.
Select Add
Set Calendar Availability
Navigate to Settings
Select External Clinics from the panel
Select your desired clinic from the list
Select the Calendar Availability tab
Update the Start Date and End Date for the clinic
Update the Start Time and End Times on the applicable days(s) for the clinic
Select the Closed checkbox for any days the clinic will not be available
Modify the Calendar
A new calendar will be created for each external clinic. At the bottom of the Calendar Availability tab, you will see a calendar that matches the name of your external clinic.
Select the calendar
Update the Calendar Name and Description as needed
Add Blocked Times to mark off days or times the clinic will not be available. Read more about Blocked Times here.
Calendars for External Clinics will appear in the calendar dropdown on the Dashboard
Modify External Clinic Details
Select the Details tab
Update the Clinic Name and Location as needed
Customize Appointment Messaging and Details
Navigate to Settings
Select External Clinics from the panel
Select your desired clinic from the list
From the Appointment Types tab, select the appointment type
In the General tab, you can configure public intake, rescheduling ability, appointment duration, and booking window
In the Details tab, you can customize description, sub-description, and next steps
Next steps will be included as messaging in confirmation and reminder emails that are sent to the patient
Updates made in the Details tab will only apply to the external clinic and will not affect the appointment type on the general schedule page. Therefore, you can include clinic-specific details, such as special instructions and location information.
Obtain and Send the Scheduling Link
Navigate to Settings
Select External Clinics from the panel
Select your desired external clinic
In the Appointment Types tab, retrieve the unique Self-Scheduling Link
Click Copy to Clipboard and distribute to your patients (Tip: use Send Custom Email feature)
Monitor booked appointments in the Dashboard or Appointments tab
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!
Have an idea or feature request? Please share on the feature requests board.