Table of Contents
How to Turn On Walk-In Settings
Click the ellipses (three dots) beside your account name.
Select Settings, then Appointment Types
Choose the Appointment Type to be edited.
Click the General tab.
Under Visibility, toggle Walk-In Appointments ON.
Tip: Pharmacists can manually document a walk-in appointment using the Conduct Now feature.
Patient Experience with Walk-In Appointments
When Walk-In settings are enabled, patients booking through the booking portal can select the Walk-In feature — skipping time selection and moving straight to screening questions and consent forms.
After completing the form, patients are instructed to notify a pharmacy staff member.
Pharmacist Experience: Managing Walk-In Appointments
When a patient completes the walk-in flow, their information appears on the Walk-In Patients section of the Dashboard.
Changing Appointment Statuses via the Dashboard
Check for patients under the Consented status.
Change the status to Arrived when the patient checks in.
Change the status to Completed after the appointment is finished.
Tip: For group walk-ins, changing the status via the dashboard updates it for all patients in the group.
Changing Appointment Statuses via the Patient Profile
Go to the Patient Profile.
Click the relevant appointment.
Use the dropdown in the top right of the consultation card to change the status.
How to View Walk-In Appointments in the Appointments Tab
Please Note: Walk-in appointments do not appear in the Week View calendar.
To view walk-in records:
Switch to List View in the Appointments Tab.
Filter by Method and select Walk-In.
Tip: Combine filters for appointment type, status, or other parameters using the Filter/Sort panel.
Have Questions?
Email care@medmehealth.com or message us via live chat for assistance.