Filtering the Waitlist
Adding a Patient to the Waitlist
Open the desired Waitlist tab using the left panel on the MedMe platform
Select Add Patient in the top right
Ensure the Waitlist type and Calendar selection are correct
Search for the patient by name, and add multiple patients if desired
Select Add Patients to Waitlist
Removing a Patient from the Waitlist
Open the desired Waitlist tab using the left panel on the MedMe platform
Search for the patient by name
Click the patient name to open their profile
In the patient profile, verify that the Flu Vaccine Waitlist appointment is selected and the patient's status is set to WAITLIST.
Use the drop-down menu beside Send Booking Link to select Cancel
Select a reason for cancellation
Select the Email or SMS check-box if you wish to notify the patient
Select Cancel Consultation
Sending Booking Links or Custom Emails to patients on the Waitlist
Filtering and Sorting Patients on the Waitlist
Use the Filter function to identify and prioritize certain patient groups based on factors such as age, membership in high-risk populations, waitlist enrolment date, and more.
Open the desired Waitlist tab using the left panel on the MedMe platform
Select Filter/Sort
Choose the desired filters:
Appointment Create Date
Waitlist Joined Date
Created by a pharmacist or patient
Age
High-Risk Patient
High Dose Patient
Important: Click Apply at the bottom of the filter tool when complete
After filtering the waitlist, select check-boxes beside patient names to:
Send a Booking Link
Send Custom Email
Download CSV
Sending a Booking Link to one individual Patient on Waitlist
Select Patients using the left panel on the MedMe platform
Search for and select the patient by name
Click on the Pending appointment with Waitlist status
Select Send Booking Link
Set conditions on the booking link:
Method: Email or SMS
Link expiry time
Appointment availability
Send custom email
Send custom SMS
Once complete, select Send Link
Have an idea or feature request? Please share on our feature requests board.
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!