Just as every patient is unique, so is every pharmacy. We recognize that pharmacy services need to be tailored to specific needs, which is why we’ve developed a solution that allows users to customize their appointment types.
TABLE OF CONTENTS
How to customize an appointment type
1. Go to Settings
2. Select Appointment Types and select an appointment type to edit
3. Select Details
The following fields are editable:
Title
Description
Sub-description
Badge
Badge Description (tooltip for the badge)
Waitlist Title
Waitlist Description
Waitlist Sub-description
Next steps (Onsite, Phone, Virtual, Walk-in, Waitlist)
See editable fields below:
Appointment-type Details:
Fields above can be customized for both booking and waitlist flows
Next Steps (Onsite, Walk-in, Waitlist):
Step 4. Edit Details and Click Save
How to use customization to optimize your MedMe experience
MedMe offers out of the box text for many of the fields above to ensure that you can plug and play with any appointment-type immediately.
However, customizing your appointment-types provides service differentiators that can make the booking experience that much more optimal for you and your pharmacy staff.
See some examples below:
1. Displaying service price
In the example above, I customized the badge to ensure patients are aware of the injection fee associated with this service. This helps to manage patient expectations and ensures your prices are clearly displayed. In contrast, services that are covered publicly should also be noted as such.
2. Including patient-friendly resources for services
In this example, I embedded my favourite patient-friendly resource to help patients understand the importance of preventing and treating high cholesterol. Every pharmacist has their own set of resources they reference, why not let patient's access it directly when booking your service!
3. Pharmacy-specific instructions
In this example I'd like patients to call ahead of their COVID-19 vaccine appointment if they insist on wanting a Novavax vaccine. Since this is not widely available and requires special ordering I'd like the heads-up.
4. Differentiating your service from the rest
In this example, I differentiate my pharmacy from other competitors by listing niche travel items that my pharmacy stores that may entice customers to come in regardless of if they book an appointment.
Bonus: Notice how the booking link for compression socks is hyperlinked in the travel consult sub-description as an upsell opportunity for patients already reading the travel consult details
5. Expectation setting for services
In this example, I outline the specific outcomes patients should anticipate when booking a MedsCheck (medication review in Ontario). Depending on the service and your pharmacy's approach, these expectations may vary. Clearly communicating what patients can expect helps create a more positive experience and reduces the likelihood of negative interactions.
This is just a taste of the things you can accomplish by customizing your appointment types. If you find an interesting use of it, please do let us know!
Frequently asked questions:
Can you provide an example of Next Steps I can use for my services?
Example of Onsite Method - Next Steps:
A day before your appointment, you’ll receive a text/email reminder.
Please arrive 5-10 minutes before your appointment time, and let the pharmacist know when you arrive.
Example of Phone Method - Next Steps:
15 minutes before your call, you'll receive a text/email reminder.
When it's time for your call, you'll receive a call on your mobile number phone. If you have not provided a mobile phone number, you will receive a call on your home phone.
Please make sure you are in a quiet environment or have headphones!
Example of Virtual Method - Next Steps:
15 minutes before your call, you'll receive a text/email reminder.
When it's time for your call, you'll receive a link to the video call which will open up a tab in your browser, or receive a call on your mobile phone.
Please make sure you are in a quiet environment with working internet, speakers, and headphones!
Example of Walk-in - Next Steps:
• Let the Pharmacist know you've just completed the intake form online for a walk-in appointment
• Wait near the pharmacy counter until your name is called or follow instructions given to you by the Pharmacist
Can I format my copy with bolding, italics, etc.?
Absolutely! At this time the only formatting that isn't supported is underlining.
The spacing looks different on the pharmacist-side compared to the patient-side?
If this happens, add one extra space between paragraphs
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!
Have an idea or feature request? Please share on the feature requests board.