How to Create and Manage Group Appointments in MedMe
This article explains how to create and manage group appointments in MedMe. It covers the steps to create, manage, reschedule, or cancel multi-patient appointments from the pharmacist account.
Table of Contents
When to Use Group Appointments
Certain Appointment Types—such as Flu Shots, COVID-19 Vaccinations, or Travel Consultations—are often suitable for groups like families or couples arriving together. Pharmacies can create a multi-patient appointment directly from the Pharmacist Account dashboard.
Tip: For the Flu Module, patients can indicate their group size in the Waitlist and Public Intake.
Creating Group Appointments from the Pharmacy
You can schedule a group appointment from the Calendar tab or the Appointments tab.
If you are on the Calendar tab, click Create. If you are on the Appointments tab, click Add.
Choose the appropriate Appointment Type.
Add additional patients using the Patient Search.
Choose a Booking Option:
Book Now: Select this if you have a specific date and time agreed upon.
Conduct Now: Select this if you are doing the appointment right now (walk-in).
Click Add to finish.
Note: You can't use Invite Now or Invite Later to create group appointments directly. These options only send a link to one person. However, if you send a link to a single patient, they can add other people to the booking themselves.
After scheduling via Book Now, the appointment will appear on the calendar with a +1 indicator, reflecting the total number of patients in the group.
Managing Group Appointments from the Waitlist (Flu Module Only)
Patients joining the Flu Waitlist can indicate the maximum size of their group.
The Waitlist displays the number of patients in the group.
The system automatically accounts for the group when sending Scheduling Links.
Rescheduling or Canceling Group Appointments
Warning: Group appointments are managed as a single unit. Rescheduling or canceling will affect all patients in the group.
Navigate to the Appointments tab.
Click on the group appointment to open the Patient Profile.
Select the appointment time that needs editing.
Use the dropdown arrow to choose Reschedule or Cancel.
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!