TABLE OF CONTENTS
Overview
MedMe's platform is optimized for modern browsers, devices, and network conditions to ensure security and optimal usability for both pharmacy teams and patients.
Please Note: Browsers released before 2012 are not supported due to outdated encryption standards.
Browser Requirements
For Pharmacists
Recommended browser: Google Chrome (latest version)
Platform: Desktop or laptop
Tip: Chrome provides the best support for MedMe's latest features and updates.
Warning: Safari and Firefox may cause security or layout issues and are not recommended for Pharmacist Account use.
For Patients
MedMe supports a range of mobile and desktop browsers for patient-facing features, including booking and virtual consultations.
Minimum Supported Computer Browsers:
Chrome v23 or higher
Firefox v34 or higher
Safari v7 or higher
Microsoft Edge (all versions)
Minimum Supported Mobile Browsers:
Safari v5 or higher (iOS)
Chrome on Android 4.1+ (Jelly Bean, KitKat, Lollipop, etc.)
Edge (all versions)
Opera 12.18 or higher
Reminder: While older browser versions are supported, updating to the latest version ensures full compatibility with new MedMe features.
Screen & Device Requirements
For Pharmacists
Minimum screen resolution: 1920 x 1080 (standard Full HD)
Minimum camera resolution for video Consultations: 0.3MP (480p), supported by most laptops and webcams
For Patients
iPhone: 1080p or higher (iPhone 6 Plus or newer)
Android: 1080p or higher (typically devices with 5.3"+ screens)
Camera for medication display: Minimum 1.2MP (960p), common in most smartphones made after the iPhone 6
Tip: Higher-resolution devices improve video quality and image clarity during virtual consultations.
Network Requirements
MedMe requires a stable and secure internet connection to function properly.
Recommended Network Speeds:
Download: At least 25 Mbps
Upload: At least 5 Mbps
Minimum Network Speeds Supported:
Download: 1.5 Mbps
Upload: 0.3 Mbps
Please Note: While MedMe functions at minimum speeds, higher bandwidth improves video call stability and Platform responsiveness.
For Instance: A pharmacy running a video Consultation on a 1.5 Mbps connection may notice occasional lag, while a 25 Mbps connection typically supports smooth, uninterrupted calls.
Troubleshooting
Video or audio quality is poor during a Consultation
Confirm the device meets the minimum camera resolution listed above.
Check that the network connection meets at least the minimum supported speeds.
Close other applications or browser tabs using bandwidth.
Pages are not displaying correctly or features are missing
Confirm Google Chrome (latest version) is being used, especially for Pharmacist Accounts.
Clear the browser cache or try an updated browser version.
Patient cannot access the Booking Portal or complete Self-Scheduling
Confirm the Patient's browser meets the minimum supported version listed above.
Ask the Patient to try a different supported browser or device.
Conclusion
For the best MedMe experience:
Pharmacy teams should use Google Chrome (latest version) on a desktop or laptop.
Patients should use an updated, supported browser and device.
A stable internet connection meeting at least the minimum recommended speeds should be maintained.
For further setup support, contact MedMe at care@medmehealth.com or via live chat.