Table of Contents
Creating and Adding New Users
How to create new accounts for additional team members
There is an easy way to create new team members' accounts for your MedMe System.
1. Navigate to the Pharmacy login page (i.e. _____.medmeapp.ca)
2. Click on Create Pharmacist Account at the top right corner.
3. Use the Pharmacy Code (code is a combination of numbers and letters) provided through email during onboarding to create new accounts within the platform.
4. On the next page, enter your email and create a password, then click Next. Your password must include:
At least 12 characters
One uppercase letter
One lowercase letter
One number
You won't be able to continue to the next step until all requirements are met.
5. Next, add a bit more about the user: First and last name, Professional designation (e.g. Pharmacist, Pharmacy Technician), and Professional license number. Check the boxes to agree to the Terms of Use (and, optionally, to receive product notifications), then click Continue.
Tip: Add additional users who do not have a Professional License number by using 00000 as a placeholder.
6. Finally, verify the email. We'll send a 6-digit code to the email entered in Step 4 — enter it on the Verify your email page and click Verify email to activate the account. If the code doesn't arrive, check the spam folder or click Resend code.
Troubleshooting: Pharmacy Code has been Forgotten
If the Pharmacy code is unknown, ensure the inbox and spam of the Admin Email has been searched. The subject line will include "Get Started with MedMe".
Utilize the MedMe live chat located on the lower right side of the system screen. Request your code by one of the MedMe staff members who will be happy to assist.
The following details will need to be provided for each new account:
Email address
First and Last name
Professional designation (e.g. Pharmacist, Pharmacy Technician, etc)
Professional license number (for documentation purposes)
Once a new account has been created by a MedMe staff member, a default password will be provided for the new account login. This will need to be reset to ensure the security of the new account by using the Forgot Password function on the login screen.
A verification code will be sent to the provided email inbox of the new account. Once received, a new password can be created.
Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!