How to Reset a Password in MedMe
Overview
This article explains how to reset a password in MedMe. It provides step-by-step instructions for regaining access to a pharmacist account.
Table of Contents
Resetting Your Password
If access to the MedMe platform is lost due to a forgotten password, follow these steps to reset it:
Go to the MedMe login page.
In the Password field, click the "forgot?" link.
Enter either the email address or username associated with the account.
If one does not work, try the other.
Click Send Verification Code.
Check the inbox of the associated email account.
Reminder: The verification code will be sent to the email address linked to the MedMe account.
Please Note: It may take up to 5 minutes for the code to arrive. Be sure to check:
Inbox
Spam
Promotions
Junk folders
6. Enter the verification code on the platform to complete the password reset process.
7. Create a new password and confirm to log in successfully.
Troubleshooting Tips
If the password reset email is not received:
Double-check the spelling of the entered username or email.
Try using both the username and email to request the code.
Wait a few minutes and refresh the inbox.
Warning: Repeated failed login attempts may temporarily lock the account for security reasons.
If further help is needed, contact care@medmehealth.com or use the live chat option on the platform.
Conclusion
Resetting a MedMe password is quick using the “forgot?” link on the login page. Be sure to use the correct email or username and check all folders for the verification code.
The verification code will be sent to the email address that is associated with your account. Please check any spam/promotions/junk folders you may have if you do not receive the verification code in your main inbox within 5 minutes.
Still having difficulty resetting your password or looking to add new modules to your MedMe platform? Email us at care@medmehealth.com, or message us via live chat!
Have an idea or feature request? Please share on our feature requests board.