MedMe Health

Overview This article explains how to get support from the MedMe team. It outlines the three available support channels—live chat, phone, and email—and when to use each one.

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<a href="#h_63de223c15">Live Chat Support</a>

<a href="#h_9df1a56a26">Phone Support</a>

<a href="#h_4ef007ba65">Email Support</a>

- <a href="#h_63de223c15">Live Chat Support</a>
- <a href="#h_9df1a56a26">Phone Support</a>
- <a href="#h_4ef007ba65">Email Support</a>

The fastest and most direct way to contact MedMe Support is through the integrated live chat tool on the platform.

Click the chat icon in the bottom-right corner of the MedMe platform.

Type and send a message to the support team. 

Optionally, use the help button and search for Help Centre articles before reaching out.

1. Click the chat icon in the bottom-right corner of the MedMe platform.
 
 
2. Click 'Send us a message'
 
 
3. Type and send a message to the support team. 
4. Optionally, use the help button and search for Help Centre articles before reaching out.

Tip: Use the live chat for real-time support or quick troubleshooting.

- Monday to Friday
- 9:00 AM – 9:00 PM EST

Please Note: Messages sent outside of business hours will receive a response on the next business day.

MedMe offers phone support for urgent, time-sensitive platform issues.

- Full name
- Pharmacy name
- Callback number
- Brief description of the issue

1. Call (647) 372-2270.
2. If unavailable, leave a voicemail with:
 - Full name
 - Pharmacy name
 - Callback number
 - Brief description of the issue

Warning: Phone support is intended for escalated or critical platform functionality concerns only.

Email is best for non-urgent issues, billing inquiries, or feedback.

Billing Questions: Email <a href="mailto:billing@medmehealth.com" rel="nofollow noopener noreferrer" target="_blank">billing@medmehealth.com</a>

General Product Questions or Feedback: Email <a href="mailto:care@medmehealth.com" rel="nofollow noopener noreferrer" target="_blank">care@medmehealth.com</a>

- Billing Questions: Email <a href="mailto:billing@medmehealth.com" rel="nofollow noopener noreferrer" target="_blank">billing@medmehealth.com</a>
- General Product Questions or Feedback: Email <a href="mailto:care@medmehealth.com" rel="nofollow noopener noreferrer" target="_blank">care@medmehealth.com</a>

Reminder: Email responses may take longer than live chat. For immediate assistance, use the chat tool when possible.

To ensure prompt support, use the channel best suited to your request:

Email for billing or non-urgent feedback

- Live Chat for fast assistance
- Phone for urgent issues
- Email for billing or non-urgent feedback

How to get your questions answered by the MedMe team

MedMe Support - Live Chat, Phone, & More

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MedMe Support - Live Chat, Phone, & More

How to Contact MedMe Support

Table of Contents

Live Chat Support

Phone Support

Email Support

Conclusion