During the holiday period, our commitment to providing exceptional support remains a top priority at MedMe. While our office is closed from December 21, 2024 to January 6, 2024, we have arranged several support options to ensure you continue to receive the assistance you need.
1) Care and Billing Support via Email
For urgent matters during the holidays, we have two dedicated email addresses:
Care-Related Queries: Please email care@medmehealth.com for any urgent care-related issues.
Our specialized teams will monitor these emails to respond to urgent requests within 24 hours.
2) MedMe Chat Bot - Live Chat Support
Our integrated Live Chat feature, accessible via the live chat button at the bottom right-hand corner of our platform, is available throughout the holiday season. The MedMe Chat Bot is designed to answer a wide range of queries and provide instant support.
You can also search our extensive help center articles through the Live Chat for quick answers.
3) Access to Our Comprehensive Help Center
Our Help Center remains a valuable resource for information and support. With a wide range of articles and guides, you can find answers to many common questions and learn more about using the MedMe platform effectively.
Regular Support Channels
For reference, here are our standard support channels, which will resume after January 6, 2024:
Live Chat Support: Available 9-9 EST, Monday to Friday.
Phone - Escalated Support Line: Call (647) 372-2270 for urgent platform issues.
Email Support: Reach us at care@medmehealth.com for general feedback and operational questions.
We wish you a joyful holiday season and thank you for your continued partnership with MedMe Health. See you in 2025!