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Troubleshooting Steps Before Reporting an Issue
Troubleshooting Steps Before Reporting an Issue

How to test and report any system issue or bug.

Nick Hui avatar
Written by Nick Hui
Updated over a week ago

Before reaching out to our support team with an issue, there are some troubleshooting steps you can take to potentially resolve the problem on your own. These steps can help save you time and quickly get you back on track. In this article, we'll outline the essential troubleshooting steps you should try before reporting an issue.

  1. Refresh the Page: Sometimes, a simple page refresh can resolve minor display or functionality issues. Click the refresh button in your web browser or press the F5 key (or Command+R on Mac) to reload the page. Make sure you're not experiencing a temporary connectivity problem.

  2. Clear Browser Cache: Cached data in your browser can occasionally cause problems. Clear your browser's cache and cookies to ensure you're loading the most up-to-date version of the website or application.

  3. Update Your Browser: Outdated browsers may not support the latest web technologies and can cause compatibility issues. Make sure your browser is up to date with the latest version.

  4. Check for System Updates: Ensure your operating system (e.g., Windows, macOS, Android, iOS) is up to date. Sometimes, updates include bug fixes that can resolve issues.

  5. Log Out and Log In Again: Logging out and then logging back into your account can help refresh your session and resolve issues related to authentication or session management.

  6. Check Your Internet Connection: A slow or unstable internet connection can lead to various problems. Ensure you have a stable internet connection by checking other websites or using speed testing tools.

  7. Try a Different Browser: Sometimes, issues are browser-specific. If you encounter problems in one browser, try using a different one to see if the issue persists.

  8. Disable Browser Extensions/Add-ons: Browser extensions or add-ons can sometimes conflict with websites or web applications. Disable them one by one to identify if any of them are causing the issue.

  9. Restart Your Device: A simple restart of your computer, smartphone, or tablet can resolve various issues by refreshing system resources and clearing temporary glitches.

  10. Disable VPN or Proxy: If you are using a VPN or proxy service, it may interfere with your internet connection or website access. Try disabling it to see if the issue persists.

  11. Run a Malware Scan: Malware or viruses on your device can cause unexpected issues. Run a malware scan using reputable antivirus software.

  12. Read FAQs and Documentation: Check if the website or application has a Frequently Asked Questions (FAQ) section or user documentation. The solution to your problem might be readily available there.

If any problem persists please contact our support team at for further assistance. When reporting an issue, be sure to provide detailed information about the problem and the steps you've already taken to troubleshoot it and include any helpful screenshots. This will help our support team assist you more effectively.

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