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Welcome to the Flu 2022 Playbook! The goal of this playbook is to provide you with the knowledge and resources to make this your best flu season ever. We’ve combined the learnings from hundreds of pharmacies to provide you with the most efficient workflows and take advantage the latest MedMe features.

This playbook is divided into 3 parts, designed to help you get ready, vaccinate, and build on your momentum to power clinical services year-round:

New for 2022: Get a $50 credit for yourself and another pharmacy when you refer them between now and October 31. Read more here.

Preparing for Flu Season

🧠 Consider Your Schedule & Staffing

The first step to a successful flu season is taking a few moments to look at the upcoming calendar and the resources you will have available:

  • When will you receive vaccines?

    • Focus on building up your flu vaccine waitlist at least two weeks prior – pharmacies who use the waitlist feature have 81% more flu appointments and experience less phone calls from patients wondering when vaccines will be available

    • Consider how many vaccines will you have, and y

    • Plan ahead for inventory challenges – MedMe waitlists have features to support you in inviting a precise number of patients to book, and switching patients from high dose to regular dose

  • Do you have new pharmacy staff?

📋 Use The Flu Waitlist

Did you know that pharmacies who use MedMe’s flu waitlist 81% more flu appointments on average?

Using the Flu 2022/2023 Waitlist is easy: first capture patient interest, then invite patients to book on specific dates in order to fill up the schedule.

The Ideal Flu Waitlist Workflow

Tip: The top 30% busiest pharmacies on MedMe have 63% of appointments booked by patients – letting patients join the waitlist and inviting them to book increases the number of appointments and saves you time when they fill out the documentation ahead of time.

🗓 Set Up Your Calendar

Once you have an idea of your capacity for staffing, your anticipated vaccine supply and your desired schedule, you can use MedMe’s flexible calendar settings to control patient bookings.

Calendar Settings

You can set the overall hours of operation using your calendar, including blocking dates or times when you won’t be available. Don’t forget to block off holidays and schedule time for breaks during your operations!

Many pharmacies use a single calendar to manage all their appointments, but MedMe now allows you to create multiple calendars to manage more complex set-ups (like two pharmacists concurrently giving flu shots in two different rooms).

If you need even more flexibility, check out event-type scheduling.

Appointment Type Settings

For a specific appointment type, like “High Dose Flu Vaccines”, you can further control the availability, such as:

  • The duration of the appointment

  • If you are accepting registrations for the waitlist, or direct bookings instead

  • The start and end date for booking availability

  • Narrowing the hours further than the overall calendar

❗️Remember to turn on public intake for your flu appointment types to make them visible to patients.

Matching Your Availability With Vaccine Supply

Here are three ways to maximize your schedule and minimize wastage:

  • Want to invite a specific number of patients (including those from multi-patient appointments) without doing math?

  • Want to completely use a precise number of vials per day?

    • Use the appointment duration to control the maximum appointments in a day. Make the appointment durations for additional patients multiples (1 patient = 15 minutes, 2 patients = 30 minutes, etc). If you want to provide 60 doses of vaccine from 1-5 PM, set the appointment duration to 15 minutes (15 minutes x 60 doses = 4 hours). See an example.

  • Additional capacity or clinic days?

    • If you’ll have additional staff on certain days to provide more capacity, you can create an additional calendar to “add” their capacity on top of your regular schedule.

📈 Generate Patient Demand for Flu Vaccines

The top three ways to boost patient demand are:

  1. Share Your Appointment Scheduling Link Widely

    Add yourpharmacy.medmeapp.com/schedule anywhere that patients can interact with your pharmacy: on your website, on your social media profiles, on your Google search results.

    Tip: Don’t forget you can also get a specific link for each appointment type:

    Bonus Tip: You can showcase your URL with physical props too - think posters, flyers, or prescription bag stuffers!

  2. Invite All Your Previous Flu Patients To Join The Waitlist
    Make sure your previous flu patients invited with our tutorial here.

  3. Showcase Your Other Services
    To patients when they land on your scheduling page. Set up your custom appointment types to let patients know about all the other services you offer and boost patient education.

📖 Read part 2 or part 3 of the flu playbook next!

🎁 More Resources

Attend A Training Webinar

  • More of a hands-on learner? Register for our MedMe 101 training for flu, or our flu season refresher training:

Check Out Free & Paid Marketing Support

  • From QR codes to print design and social media graphics, we've gone all out to create a library of offers - view the full list here

Meet With An Account Manager

Earn Credits When You Refer MedMe

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