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Virtual Care: Video Call Guide
Virtual Care: Video Call Guide

A quick guide to help get started with scheduling and conducting virtual appointments on MedMe

Nick Hui avatar
Written by Nick Hui
Updated over a week ago

Use MedMe for secure video calls with patients. Learn how to set up and use the video call feature.

Table of Contents

  1. Booking Video Calls

  2. Allowing Video Calls in Settings

  3. The Pharmacist Experience

  4. The Patient Experience

Scheduling Video Calls

To schedule a video call appointment, select Video as the appointment method when booking the appointment.

Allowing Video Calls in Settings

To allow Phone or Video as a method for each appointment type use the following steps:

  1. Navigate to Settings

  2. Select Appointment Types

  3. Choose the desired appointment

  4. Under General and Visibility, toggle the available methods ON (blue) or OFF (grey)

The Pharmacist Experience

  1. See which appointments are scheduled as virtual by hovering over the appointment on the Appointments Tab when it is in Week View or listed next to the name of the appointment when it is in List View. The method of the appointment is listed in brackets

  2. Start the call by opening the patient profile and pressing Start Call in the top right of the consultation screen. This sends the patient an email and/or SMS with a link to join the call

Tip: The video call will open in a new tab - open the tab in a new window in order to see the call and documentation at the same time.

3. After completing the call, log the status:

  • Call Finished - The virtual appointment was completed successfully; upon completion, call details will be logged automatically.

  • No Show - If the patient does not show up, send them an email prompting them to schedule another time.

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The Patient Experience

  1. The patient selects the Video method when booking an appointment

  2. The patient receives email or SMS notifications (e.g. 1 day, 15 min) to remind them how to best prepare for their appointment

  3. When the provider clicks Start Call, a link will be sent to the patient inviting them to join (the patient will not be able to join the call until the provider has started it)

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General Troubleshooting

If you encounter any issues with the software, you can do one of the following:

  • Refresh the browser page

  • Sign out and Log back in

  • Update your browser

  • Send us a message in the bottom right chat

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Have questions or looking to add new modules to the MedMe platform? Email care@medmehealth.com, or message via live chat!
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Have an idea or feature request? Please share on the feature requests board.

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